Last updated: to be confirmed on launch.
If you have a concern about our services, your information, consent, a nominee matter, or a payment, we want to resolve it fairly and promptly.
Please include your name, contact details and a clear description of the issue so we can assist you quickly.
A grievance officer and a response timeline will be published here before launch, as required by applicable law.
We acknowledge and work to resolve genuine grievances within a reasonable period, and we keep a record of concerns raised and actions taken.